Last updated: October 11, 2026
- We can’t support your panel: if our review finds we can’t connect your panel, we refund the setup fee and first month in full.
- Before activation: if you cancel before your workspace is activated, we refund the full amount.
- After activation: the setup fee covers work already done and is not refundable. Monthly fees are not refunded for a month that has started, but you can cancel anytime and you won’t be charged again.
- Billing mistakes: if you were charged twice or charged the wrong amount, we refund the difference.
To ask for a refund, email support@autotline.com with your request number (for example ATL-20001). Approved refunds go back to the original payment method; banks usually take 5–10 business days.