Terms of Service

Last updated: October 11, 2026

These Terms of Service (“Terms”) govern your use of AutoTline, an order-automation, client-portal and CRM service for resellers (“Service”). By creating an account or paying for a plan you agree to these Terms.

1. Your account

You must give accurate information, keep your login secure and be at least 18 years old. You are responsible for everything done under your account, including by your team members.

2. Plans, setup fee and billing

• Plans are billed monthly in US dollars: Starter (1 panel), Pro (2 panels) and Business (3 or more panels), at the prices shown on our Pricing page.
• A one-time setup fee is charged with your first month when you sign up.
• Your workspace is activated after our team reviews your setup. Your first paid month starts on activation.
• Monthly payments extend your workspace by one month from its current end date. If a payment is missed, automation may be paused until it is paid.

3. Cancellation and refunds

You can cancel anytime; your workspace stays active until the end of the month you paid for. Refunds are described in our Refund Policy.

4. Your panels and your content

You connect your own reseller panels and sell your own services to your own customers. You remain solely responsible for those services, for having every right and license they require, and for complying with all laws that apply to them. You must follow our Acceptable Use Policy.

You give us permission to use the panel access you provide only to run the Service for you (creating, renewing and checking lines, testing the connection).

5. Availability

We work to keep the Service available and your data safe, but the Service is provided “as is”. Third-party systems (your panels, payment processors, email providers) can fail or change, and we are not responsible for their outages.

6. Suspension

We may suspend or close an account that breaks these Terms or the Acceptable Use Policy, that is unpaid, or that puts the Service or other customers at risk.

7. Limitation of liability

To the extent allowed by law, our total liability for any claim is limited to the amount you paid us in the 3 months before the claim, and we are not liable for indirect or consequential losses such as lost profits.

8. Changes

We may update these Terms. If a change is significant we will email account owners at least 14 days before it takes effect.

9. Contact

Questions about these Terms: support@autotline.com (Mon–Fri, 9 AM – 6 PM ET).